Areca Financial Services, Inc. (hereinafter “we”, or “ARECA”) has created this Refund Policy in order to prevent disagreements and misunderstandings our Buyers ( also referred as “you”, or “buyer”) and informs that all confirmed fees derived from exchanges, buys, sells, deposits and withdrawals of fiat and virtual currency, digital assets or securities transfer via our website or any ARECA hosted website or client (hereinafter “Website”) client are final, and we do not accept any returns or provide refunds for Buyers, except as otherwise provided in Refund Policy.
By using and/or otherwise accessing the Services or any other Products provided by ARECA on the following website: you confirm that you have read, understood, accept and agree to follow Refund Policy.
1. GENERAL TERMS
1.1. This Refund Policy concerns exclusively a Buyer’s deposited funds and fees applicable to send, sale or exchange transactions that were processed as ARECA services. Refunds in excess of the original transaction amount are prohibited for any payment method.
1.2. The Buyer acknowledges the finality of all purchases, transfer, sales or exchanges of cryptocurrency, financial assets, instruments or services whether they are completed or pending. Virtual currencies are digital assets, transactions (either completed or pending) of which are irreversible, non-refundable and cannot be changed once submitted by nature of the cryptocurrency and blockchain technology itself.
1.3. In accordance with this Refund Policy, a refund to the Buyer is allowed only when funds were not credited to the Buyer’s fiduciary account, custodial account or cryptocurrency wallet after completion of a purchase transaction processing due to technical reasons or as a result of an error. In such cases, if the refund request is deemed to be justified and approved by ARECA, the funds will be refunded back to the Buyer through the same payment method and to the same digital wallet, credit/debit card or bank account from which the funds were originally received.
1.4. ARECA neither bears any responsibility, provides any refunds, nor covers any losses caused by inappropriate or unauthorized use of the Services or any other Products.
2. REFUND REQUEST
2.1. In order to apply for a refund where a technical error has been identified, the Buyer must complete the respective refund form. You can obtain the Refund Form under request sent to email@example.com.
2.2. If a Buyer does not provide the necessary details with the request, including the description and justification for the refund, or if the Buyer has already used all or part of the contracted services, ARECA has the right to decline such refund request without further consideration.
2.3. To comply with the applicable Anti-Money Laundering (AML) and Counter Terrorist Financing (CTF) rules and regulations or any other regulations, and to prevent prohibited conduct, all payments and information related to the refund may be verified by ARECA. In such a case, ARECA, at its sole discretion, may request from you to provide certain documents and information, including but not limited to identification documents, copy of your credit card or bank details and/or any other proof required to affect the refund. In case you fail to provide appropriate documents or information, or in case of any doubts as to the authenticity of provided documents and information, ARECA shall be entitled to cease the refund procedure until you take appropriate measures, as requested.
2.4. The Buyer acknowledges and agrees, that the submission of a refund request does not guarantee that the Buyer’s request will be approved. Moreover, we reserve the right to cancel your order without any refund, or decline any refund request, if it suspects that you have or are engaged in, or have in any way been involved in, fraudulent or illegal activity.
3. PROCESSING TIME
3.1. ARECA shall notify the Buyer of its final decision regarding refund within seven (7) business days following the receipt of all requested documents or information, or within fourteen (14) business days following the receipt and reviewing of refund request if no further information or document is required.
3.2. Refunds will be processed without undue delay, and in any event within seven (7) days after ARECA approved a refund. Refund transactions can take up to ten (10) business days, excluding time needed for funds transfer from the bank or payment provider to your account.
4. CHANGEBACK NOTICE
4.1. ARECA expects the Buyer to contact via email: firstname.lastname@example.org to resolve any problem or issue related to his/her payments before the Buyer makes any Chargeback request. This Section does not affect any rights and/or claims, which the Buyer may have against the bank/financial institution.
4.2. ARECA reserves the right to suspend Buyer’s account and lock Buyer’s Funds, Digital Assets, Crypto Currencies or Securities during the chargeback investigation procedure.
5.1. Any charges, which arise upon processing in accordance with this Refund Policy, shall be borne solely by the Buyer. Such charges will be deducted from the final amount of Refund.
5.2. This Refund Policy will be amended from time to time if there is any change in the legislation. Terms and conditions of the Refund Policy are subject to change by ARECA and in the case of any amendments, ARECA will make an appropriate announcement and inform when changes will take effect.
5.3. In case if the Buyer does not wish to accept the revised Refund Policy, he/she should not continue to use ARECA Website, Services or any other Products. If the Buyer continues to use the Services after the date on which the change comes into effect, his/her use of the Services to be bound by the new Refund Policy.